對象

Clerks,administrators, engineers in multinational companies; managers

目的

The goal of this course is to achieve quality intercultural business c

內容

Course：How to be a Excellent Intercultural CommunicatorTrainer：James LIU, DBADuration: 2 days1. Course Background：In today's economic globalization, intercultural communication skills has never been such a necessary condition for personal success and business development for the employees of multinational companies in China.Facing a multicultural working environment, these employees find the differences of working methods, work ethic, work habits with their parent companies and with colleagues of different nationalities and backgrounds leading to their poor communication with them. This results in inefficiency of the division, or even slow the development of the entire company. This course is specifically designated for this situation.International Business Communication management system and approaches were firstly developed in USA and were introduced in China around 1990s. With the economic and cultural globalization growing influence on China, as a course out of many years practician and research of the trainer,James LIU, one the first intercultural business communication practitioners and trainers，it is becoming increasingly popular in Europe, US and China.2.Course Goal:The goal of this course is to achieve quality intercultural business communication through: Analyzing intercultural communication barriers, mastering Intercultural verbal communication skills,non verbal communication skills, inter-time communication skills, intercultural business etiquette, intercultural team building, motivation and leadership skills.3.Course Delivery Strategy： (Bilingually English and Chinese) define concepts, invite questions,discuss/review/games, roleplay and analyze cases videos4.Target Audience:Clerks,administrators, engineers in multinational companies; managers and directors with intercultural communications needs 5. Instructor:Degree:Doctor of Business Administration by Business School Netherlands /Shanghai Jiaotong University Master of Intercultural Business CommunicationsLong-term Trainer and Consultant of Leadership and Business Communications and PM in (US)International Institute for Learning(IIL) （Bilingually in English and Chinese).Senior Trainer in Shanghai Jiaotong UniversitySenior Trainer of EMBA in Jinan University International Trainer certified by C&G, UKPMP, PMI HR Chapter MemberInternational Human Resources Director Certified by PENN STATE, USAExecutive Director, International Human Resources Associate, Shanghai Jiaotong UniversityWorked as: Deputy GM in a high-tech Chemical Industry Company Director in a US NASDAQ listed Multinational Company Intercultural Project Practitioner Experience： Multinational Organizational Development in Germany, France and Italy US Nasda listed Company Management System Standardization Development 6. Course StructureModule 1 The Barriers of Intercultural Business Communications 1. Videos: The Treatment (Guasha)：why American cops caught me ？ 2.Good at foreign languages, but not their cultures 3.Afraid of strange cultures 4.Stereotypy of other cultures 5.Prejudice 6.Self-centered cultural habitsModule 2 The Framework of Intercultural Business Communications 1.Is culture born or learned ? 2.Cultural differences：norms and habits 3.Cultural differences between: countries,groups and departments 4.IBC ability：Appropriateness EffectivenessModule 3 Master the Skills of Language 1.Language mirrors culture 2.High or low Contextual situations: the “hint”Chinese 3.Linear English and “round”Chinese 4.Denotation: You dare to translate Ancient poems into English? 5.“Cultural words”：as strong as a bull or a horse？ 6.Written words：must comply with cultural normsModule 4 Master the Nonverbal Skills 1.Nonverbal communication reflects cultures：Lie to me? 2.Gestures：“V”, a victory or an insult? 3.Eye contacts：tender of angry？ 4.Touch：Can you accept the French lady’s Kissing-goodbye？ 5.Paralanguage：“silence is gold”， you thinks so？ 6.Conversational distance：why German guys stand so far from me？Module 5 Master the Skills of “Inter -time” 1.Time talks differently in different cultures 2.Western “single timed”：why French not overtime at weekends？ 3.Chinese “multi-timed”：receiving calls while meeting is normal 4.Punctuality and speed： how soon is soon? 5.Past or future oriented：are backgrounds and history important？Module 6 Master the Skills of Business Etiquette 1.Good intercultural business etiquette makes you competitive 2.Greetings: Is JIN the surname of First Lady in South Korea？ 3.Name cards：Two many titles confused the German colleague 4.Table manners：Did you see Bruce LEE have soups in Rome？ 5.Gift-giving：a wine to a French is like a bell to a Chinese 6.Business dress：black suits prevail the worldModule 7 Master the Skills of Intercultural Team Building 1.Are conflicts good or bad？ 2.The discussion style：Americans like “speaking out” 3.The engagement style：French like“making it clear” 4.The accommodating style：Chinese like “avoidance” 5.The approach of mutuality：active listening is always good”Module 8 Master the Skills of Intercultural Motivation and Leadership 1.Motivate Americans by “ make them achieve” 2.Motivate Chinese with “ touching emotions” 3.Lead Chinese by taking care of them as “parents” 4.Lead British by making them “participate”7. Lecturing Style:James LIU has been working for 20 years at the management level in large-scaled multinational companies, responsible for the Intercultural Communication, Talent Management, Leadership and Project Management.He has been training in those areas in China and Europe Bilingually for 12 years. His training is Humorous, interactive ,with good logic, lots of practical cases and over 90% satisfaction of trainees.8. Clients Served:The clients served are Volkswagen, France New Energy, Finisar, Hitachi, Fujixerox, Shanghai Airlines, Xinhua Media, Hutchison Whampoa Limited, and so on.